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Policies & Terms






All booking can be done easily at your own convenience by clicking on any of the “Book” buttons throughout this site, or by visiting There you will find a list of services, prices and available dates/times.


When booking you will be asked for your credit card in order to proceed with booking. YOUR CARD WILL NOT BE CHARGED until at the time of your service. This is just to ensure that there is a card on file, should you not adhere to the cancellation policy or show up for your designated appointment. You may pay in whichever form you would prefer at the completion of your service, including a different card than what you have on file.


Since popular times fill up quickly, we encourage you to book your appointments in advance to ensure you get the day and time you want. You are always welcome to change or reschedule appointments if necessary with adequate notice (please see the cancellation policy below for specifics).


When booking you will be asked to digitally review policies as well as fill out digital consultation forms. Please ensure you read through and understand all of the forms before signing, as they contain important information for before/during and after your appointment. Please do not sign unless you have thoroughly read each document.

IMPORTANT - If you do not receive an email confirming you appointment request, please call 916.293.9449 48 hours prior to your appointment to ensure you have an appointment confirmed on the schedule. If you do not receive confirmation and do not email, it is possible you do not have an appointment (unfortunately, rarely this can happen if a step is missed when submitting an appointment online). Please make sure you have received confirmation before your arrival (This email will come from either a email or or via text message, please be sure that you opt-in to email/text correspondence when booking online)




I completely understand that things come up and sometimes life can be unexpected and will always do my best to accommodate a change in plans/schedules and work with you. But please understand that I am a small business and when proper notice isn’t given when cancelling/rescheduling, it can be difficult to fill your spot. While there is a wait list of others that would love to come in, they will also need adequate notice to make accommodations with work/childcare and plan properly. Your understanding and cooperation with this cancellation policy is greatly appreciated.

No Charge if a minimum of 24 hours notice is given when needing to cancel or reschedule an appointment
No call/No Show you will be charged 75% of the service to the card on file.

Microblading is a long appointment that I block 3+ hours for to ensure plenty of time to devote to giving you the best brows possible. This is also a higher ticket item on my services menu. I am unable to quickly fill this spot at the last minute when you don't give adequate notice when cancelling or rescheduling because people need to prepare and avoid certain things (i.e. Alcohol, coffee, fish oil, etc.) leading up to their appointment.  I do understand that things happen and I am willing to work with you on an individualized basis for certain circumstances. The cancellation policy for these bigger services is as follows:
No Charge if a minimum of 48 hours notice is given when needing to cancel or reschedule an appointment
Cancellation within 24 hours of your appointment will result in a $150 cancellation fee
Cancellation anytime within 12 hours of your service will result in a cancellation fee of 50% of the total service amount or $150 (whichever is higher).
No Call/No Shows will result in a cancellation fee of 75% of the total service amount.


This cancellation fee will not be honored towards the cost of a later re-booking.

It is the clients responsibility to rebook using the online booking system when needing to reschedule.


After 3 late cancellations you will not be able to rebook.

After 2 no call/no shows, you will not be able to rebook.


If you have received a gift certificate, the same cancellation policy applies and the balance owed will be deducted from your gift certificate balance.


When booking you will be required to digitally sign a copy of this policy to verify that you have read and understand it.





If you are running late to your appointment, please contact me as soon as you know you may be delayed. While every effort will be made to accommodate you, it may not always be possible to do so. After 15 minutes I reserve the right to reschedule your appointment for a future date. If your appointment is not rescheduled and proceeds as planned, it may be shortened to accommodate the shorter time frame and keep the rest of the day and upcoming client appointments after yours running on schedule. Shortened services due to a late start will still be charged the full price of the service. If you are more than 15 minutes late and must be rescheduled, there will be a fee of 30% of the service (you must actually attempt to come to your appointment – this does not overshadow or replace the cancellation/no-show policy – in other words, if you do not show up at all because you would have been late, this will be considered a no-show)


You are welcome to call my salon, 916.293.9449, at any time during business hours, or leave a message if it is outside of business hours. Please allow at least 48 hours for a reply. Please do not DM me about important appointment related issues, as I receive many DM's and sometimes important things can get lost in the mix.

Please observe considerate and appropriate business hours when contacting me via telephone or text. In an effort to always be available to my clients I have provided many people with my personal cell phone number. Please do not call or text me at 4am or 11pm and try to observe considerate communication hours. I will respectfully do the same for you. I will only reply to business related calls and messages during normal working hours and will not reply on holidays. Please limit calls/texts to 8am-8pm on weekdays. A healthy work/life balance is important for everyone and I truly appreciate your understanding. 



The Pretty Parlour does not offer any refunds on completed services or gift cards/gift certificates.


Gift cards/gift certificates do not have a cash value.


Gift cards/gift certificates purchased for services may not be used towards retail instead – they may only be used toward services. Gift cards/gift certificates purchased for a monetary value may be used towards your choice of services or retail.


When purchasing retail, you will have 7 days from the date of purchase to exchange your item for another item or receive a credit on your account for later use. In rare instances of an allergic reaction, you will have 7 days from the date of purchase to receive a refund if you choose.




  • Gift cards/Gift Certificates must be present at the time of the service.

  • Lost or stolen gift certificates are non-replaceable and are the responsibility of the client.

  • Gift certificates may be transferred to another person if you chose to do so.

  • Gift cards/gift certificates do not have a cash value and are non-refundable.

  • Gift cards/gift certificates purchased for services may not be used towards retail instead – they may only be used toward services. Gift cards/gift certificates purchased for a monetary value may be used towards your choice of services or retail.




In order to create an enjoyable environment for all guests in our establishment, we ask that you please keep your cell phone on vibrate and avoid the use of your speaker phone. It is understandable that you may need to have your phone on hand to keep in contact with work/childcare/family, please just try to be respectful and as quiet as possible. Please do not use speaker phone, facetime or watch videos/listen to music or speak loudly when in common areas.




The Pretty Parlour accepts the following forms of payment: Cash, Credit Card, Debit Card, Venmo or gift certificate.





Please do not come to your appointment if you or someone you have been in contact with is exhibiting any signs of illness. If you are sick or have been in contact with someone that is sick, The Pretty Parlour reserves the right to ask that you reschedule your appointment. This includes but is not limited to: Cold, Flu, Covid-19, Pink Eye, Rashes, Cold Sores, unhealed lesions, and parasites, such as lice. 




For the safety and comfort of all clients and service providers, please do not bring guests with you to your appointment unless it has been cleared beforehand. Unfortunately, children are not allowed in the room during services or to remain unsupervised in the common areas. When stopping by to make a purchase of retail products, please ensure children are quiet and respectful, in an effort to not disturb other clients or service providers.




You are entitled to one touch-up as part of the cost of your brow appointment (initial appointment + 1 perfecting session 6-10 weeks later). We will book this appointment together when you check-out at your initial appointment. This touch-up will not be done earlier than 6 weeks after your first brow appointment, and needs to be done within 10 weeks. Failure to complete your follow-up appointment in a timely manner may results in an additional fee if outside of the designated time frame.


Ensuring you come back for your 2nd appointment is the responsibility of the client. This perfecting session is crucial for the best results.


If you must reschedule your complimentary 6-10 week touch-up, the rates may change depending on what time frame you schedule your new appointment (use price lists on for time-frames and prices).


Additional Touch-Up appointments may be necessary for oily, sun damaged, problematic skin, dark pigmented skin and/or individuals who do not follow before or after-care instructions properly.

If you have had your eyebrows previously microbladed or tattooed, please send us an email with clear photos of your brows, free of makeup, in good natural lighting BEFORE BOOKING. Please send a straight on angle and a photo of each side. Please include notes about things you like or dislike about your existing brows and what you are hoping to accomplish when coming for a brow appointment. We will let you know if it is okay to proceed with booking and which service would be best for you.

In the event of another shelter in place/stay at home order and the involuntary shutdown of non-essential businesses such as beauty and permanent makeup, some appointments may need to be cancelled. This includes brow touch-ups. Closing down when mandated is beyond my control. I will always do my best to make sure you are satisfied with my work and have the best brows possible. With that being said, if you have your first appointment, and then there is another shut down or extenuating circumstances due to illness or virus that keep you from getting your touch-up in a timely manner, I will not provide you with a refund for your brows/touch-up. I will do my best upon reopening to get you re-booked as soon as I am able. I appreciate your understanding and patience during uncertain and difficult times that none of us are able to predict. 

Additionally, if you are scheduled for any touch-up other than the complimentary touch-up and I am mandated to close again, when I reopen the touch-up price may have changed based on the number of months it has been since your last appointment. For instance. If you had your brows done by me in January 2020 and then schedule a brow touch-up for 9 months after your original appointment in September 2020 and I have to close down due to pandemic/emergency/government orders/any other reason, and reopen in February 2021, you will now be 13 months from your last brow appointment and will be responsible for the cost difference. The only instance where you will not be responsible for cost is the complimentary touch-up. You are also welcome to not return and have another artist touch-up your brows if your brows if you choose to do so and do not agree to this policy. Thanks for your understanding. 

The Pretty Parlour/Lisa Shifflet reserve the right to refuse service to anyone, at any time. 

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